Rental Associate

Job Title: Team Lead

Job Description

Our Client, in partnership with Hertz, is seeking a proactive and tech-savvy Team Lead to oversee the Onsite Agents at TPA Airport. The Team Lead will be responsible for ensuring smooth day-to-day operations, managing the performance of Onsite Agents, and escalating system or operational issues to the support team.

Responsibilities

• Be a point of contact for the Onsite Agents, ensuring all tasks are completed efficiently.

• Ensure proper use of the vehicle scanning system and the accurate processing of condition reports.

• Monitor team performance and ensure adherence to scheduled meal and break times.

• Provide ongoing training and support to team members on customer interactions, the system, and vehicle inspection procedures.

• Escalate system-related issues to the support team and resolve operational challenges in a timely manner.

• Onboard and train new Onsite Agents.

• Communicate with team members via Slack and email, providing clear guidance and updates.

• Assist customers as needed with reviewing digital condition reports on iPads, ensuring a seamless experience.

• Address customer inquiries or concerns and work with Hertz agents to resolve any discrepancies or vehicle-related issues.

• Ensure compliance with safety and operational protocols at all times.

• Direct traffic through the scanning lane to keep the process moving smoothly.

• Ensure each vehicle is properly scanned using the system.

• Greet and confidently approach customers as they return their vehicles.

• Help customers review and acknowledge the digital condition report on an iPad.

• Address customer concerns or questions and work closely with agents to resolve any issues.

• Show customers any identified vehicle damage upon request.

• Train agents on the scanning and reporting process.

• Report any system issues or incidents to the designated team lead or supervisor.

• Compare the condition report to the actual vehicle condition and document any discrepancies.

Essential Skills

• Minimum 2 years of customer service experience.

• Friendly, energetic demeanor with strong communication skills and a willingness to approach customers confidently.

• Ability to stand for long periods, direct traffic, and perform vehicle inspections, including bending and lifting.

• Must maintain a professional appearance at all times.

Additional Skills & Qualifications

• Customer service

• Management skills

• Personnel management

• Operations management

• Supervision

Why Work Here?

On site at PHX. You will be part of a dedicated team with a good sense of ownership. Flexible schedule.

Work Environment

This role is based at PHX Airport and involves standing and working outdoors in a covered area for extended periods. Flexible hours, including weekends and holidays, may be required to ensure smooth operations across shifts.

Job Type & Location

This is a Contract position based out of Phoenix, Arizona.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on May 6, 2025.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.