Cash Desk Attendant

Job Description:

Establish an exceptional customer encounter by providing unrivaled services. Keep the locale safe and clean for returning customers. Promote the organization's core values of safety, diversity, inclusion, honesty, integrity, and respect.

Responsibilities:

• Foster a positive and collaborative work environment where associates feel supported and valued, encouraging trust and respect to thrive.
• Implement a feedback system to gather input from customers about their experiences in the store. This can help you identify areas for improvement and ensure that you're providing the best possible service to your customers.
• Acquire and keep up-to-date knowledge of the products sold in the store and have the ability to provide answers to inquiries confidently and suggest products accordingly.
• Entrusted with the task of being visible, friendly, and actively greeting, engaging, and assisting clients.
• Our goal is to provide excellent customer service and ensure that transactions at the check lane are processed quickly, accurately, and efficiently.
• It is necessary to observe the prescribed working hours.
• Confirm the exact payment for the merchandise; provide correct change; carry out the handling of checks, credit, and debit charges in line with proper departmental documentation and task execution.
• Familiarize yourself with the workings of the Point of Sale system to effectively manage multiple tenders, rain checks, elaborate loyalty offers, and a variety of coupons and checkout processes that align with the company’s policies.
• Transfer the merchandise to the register by either sweeping it over the scanning window, utilizing a handheld scanner, or inputting the data manually using the 10-key pad.
• Gain knowledge about how the company handles its money and strictly adhere to these procedures to ensure loss prevention and honesty.
• Adhere to the directives governing commodities that are banned for sale, like Videos, Fireworks, Tobacco, and Alcohol.
• Prevent shrink by following established practices, including examining basket bottoms, meticulously scanning all items to ensure they are accurately accounted for, avoiding manual transactions, and adhering to established closing procedures.
• Carrying out transactions within the given timeframe to meet productivity markers.
• Ensure compliance with company policy by reporting any pricing discrepancies to the necessary department.
• Stay ahead of the game with the latest, forthcoming, event-specific, and exclusive promotions.

• Inform customers about all the company directives, such as Kroger Personal Finance, fuel points, customer service surveys, and fundraising requests, as part of your customer service responsibilities.
• Keeping the checkout area from becoming a mess involves the regular wiping down of all surfaces to maintain their cleanliness.
• Strengthen safety regulations by complying with established safety policies and promptly notifying store management of any potential hazards or unsafe conditions.
• Bring any accidents involving customers or employees to the attention of the management.
• Reporting safety dangers and unlawful activity, including robbery, theft or fraud, is crucial for keeping everyone safe.
• Uphold company protocols, as well as follow all laws and regulations implemented by the governing bodies at the local, state, and federal level.
• The proper execution of the rules and guidelines regarding the display of merchandise, quality service to customers, efficient cash handling, labor management, streamlined supply chain management, prevention of loss, maintenance of infrastructure, ensuring safety and food hygiene, increasing employee engagement, and enhancing customer interaction is of utmost importance.
• Fulfillment of the key responsibilities of this position is a requirement, whether or not reasonable accommodations are available.

Qualifications:

MINIMUM

• Successful finish of checker training obtained
• The aptitude to deal with stressors constructively while maintaining a sense of control is a valuable characteristic
• Effective communication skills
• Basic math knowledge is also important in building critical thinking skills and problem-solving abilities that can be applied to a wide range of situations
• The role necessitates meeting the minimum physical demands
• This opportunity is only offered to individuals who are 18 years of age and older

DESIRED

• The completion of a high school diploma or comparable qualification demonstrates an individual's dedication to their studies
• Customer service experience
• Courtesy Clerk
• A well-rounded second language curriculum should include opportunities for students to speak, read, and write in the target language

About Us:

Fred Meyer, headquartered in Portland, Oregon, joined forces with The Kroger Company in 1998.

Our commitment to innovation and customer satisfaction drives us to continually strive for excellence, creating unforgettable experiences for our customers, communities, and colleagues, all with a focus on the power of food.

We believe in catering to people's individual needs. That is why we provide you with the tools you require to chart your own path towards success. Our devotion is to help you expand on your achievements, both personally and professionally.

Ready for a change? Apply today and become a part of the Fred Meyer family - we have a variety of positions available