Cash Control Clerk

Job Description:

Develop a customer experience that stands out by exceeding service expectations. Ensure that customers can return in a safe and clean environment. Demonstrate the company's foundational principles of safety, diversity, inclusion, honesty, transparency, and integrity.

Responsibilities:

• Lead by example and model behaviors that promote trust and respect among associates, such as honesty, integrity, and active listening.
• Empower your team with autonomy to make customer-centric decisions. This can help customers feel like they are being treated as individuals rather than numbers, and can also lead to more efficient problem-solving and conflict resolution.
• Achieve and uphold insight into the store's products and have the skill to respond to inquiries and provide valuable guidance regarding the available products.
• Accountable for maintaining a noticeable presence, displaying affability, and being proactive in greeting, interacting with, and assisting clients.
• Our mission is to process customer transactions at the check lane quickly, accurately, and efficiently, to ensure that our customers leave satisfied.
• It is important to comply with the scheduled operating hours in the shift plan.
• Confirm the correct payment has been made for the merchandise; provide accurate change; handle checks, credit and debit charges according to the proper departmental procedures for paperwork and the performance of duties.
• Develop a sound knowledge of the Point of Sale system to efficiently handle various payment methods, rain checks, intricate loyalty offers, coupons, and checkout procedures according to company policy.
• Transfer goods to the register by gliding the merchandise over the scanning surface, utilizing a handheld scanner, or inputting the information manually using the 10-key pad to record the sale.
• Make certain to comprehend and comply with the company's procedures for cash handling to prevent losses and engage in honest work practices.
• Understand and observe the regulations regarding the sale of restricted items such as Fireworks, Tobacco, Alcohol, and Videos.
• Combat inventory loss by following established protocols, such as carefully inspecting the bottom of baskets, scanning all merchandise to ensure accurate inventory counts, avoiding manual transactions, and promptly completing closing procedures.
• Achieving productivity objectives by efficiently handling transactions within the allotted time.
• Keep in line with the company's policy by raising any concerns related to pricing discrepancies to the relevant department.
• Stay up-to-date about the latest, forthcoming, seasonal, and exclusive advertisements.

• Inform customers about all the company directives, such as Kroger Personal Finance, fuel points, customer service surveys, and fundraising requests, as part of your customer service responsibilities.
• Wiping down all surfaces of the checkout area plays a vital role in showcasing a high standard of cleanliness and hygiene for customers.
• Fortify safety programs by strictly following safety procedures and identifying and reporting any unsafe conditions, and promptly notifying store management of such hazards.
• Ensure that management is informed immediately about any accidents involving customers or employees.
• The reporting of safety risks and illegal activities, including robbery, theft or fraud, is paramount for maintaining a safe working environment.
• To avoid any potential legal issues, it is crucial to comply with all local, state, and federal laws, and adhere to the protocols put in place by the company.
• It is fundamental to ensure the strict compliance with all the existing protocols with regard to the proper display of merchandise, first-rate customer service, intelligent cash management, labor management, effective supply chain management, loss prevention, appropriate maintenance, safety and food hygiene, staff conduct, and engaging with customers.
• Regardless of the availability of accommodations, the holder of this position must be capable of executing its essential requirements.

Qualifications:

MINIMUM

• Proficiency in checker training achieved through successful completion
• Having the aptitude to respond to stressful circumstances effectively without compromising one's performance is an essential quality
• Effective communication skills
• However, having a solid grasp of basic math concepts remains important as it can help individuals better understand and interpret the results generated by these technological tools
• The job demands physical capabilities that must be met by the candidate
• You must be of legal age, which is 18 years or older, to be considered

DESIRED

• The attainment of a high school diploma or equivalent credential is an accomplishment that can open many doors in an individual's future career and personal life
• Customer service experience
• Courtesy Clerk
• Speaking, reading, and writing are all interconnected aspects of language learning that require ongoing practice and dedication

About Us:

Fred Meyer's successful partnership with The Kroger Company has led to expansion across the Pacific Northwest, with over 120 stores now serving customers in multiple states.

Kroger's commitment to innovation and customer satisfaction is driven by our passion for food and the importance of nourishing the human spirit. Our diverse team of professionals share a common goal of bringing people together through nourishing experiences that feed the soul.

We recognize that people matter the most. Therefore, we strive to provide you with all the elements to formulate your own path to success. Our aim is to help you achieve your aspirations and reach your fullest potential.

Join our growing family at Fred Meyer and unlock your potential. Apply today and take the first step towards an exciting new career