Chili's Shift Manager

Job Summary:

Being a Chili's Chili's Shift Manager is all about winning together. Our culture of collaboration and teamwork is foundational to our success, with Managers recognized and celebrated for going above and beyond.

Chili's has always been recognized for its lighthearted ambiance. We take our responsibilities seriously, but we don't let it bog us down. Our managers strive for business excellence while creating an environment where everyone can feel comfortable. They drive their teams to be high-energy and exceed guest's expectations while staying financially responsible.

Responsibilities:

• It is important to address any guest complaints or concerns promptly and effectively
• By implementing a culture of accountability, team members can be held responsible for their actions and the impact they have on the team and the company at large
• Rather than placing blame on others, it is important to engage in self-examination to understand the root causes of problems and work towards improving the situation
• Foster a culture of open communication to ensure that everyone's opinions are heard and considered
• Create a culture of continuous improvement by advocating for new ideas and solutions that can lead to meaningful results
• Effective leadership lies in the balance between logical thinking and emotional intelligence, which is why leading with heart and mind is highly praised these days
• Employ Chili's advanced financial management systems to enhance cost control and profitability
• Ensure that you follow operational procedures such as the Manager Timeline and conducting effective Line Checks to maintain quality levels
• A company's ability to hire, train and encourage workers to take on more significant roles is essential for long-term success
• Develop a loyalty program to encourage regular guests to return, and provide them with unique benefits or rewards for their continued patronage
• To safeguard food safety, it is important to follow safe food handling principles, such as washing hands, cooking food thoroughly, and storing it correctly
• Express and exhibit the cultural norms and convictions of Chili's Corporation, such as recognizing the importance of each patron while providing exceptional service, striving for culinary excellence, holding oneself accountable, and operating a fun and energetic restaurant environment
• Our company nurtures a culture that instills the virtues of diversity, equity, and inclusion and we take pride in the varied perspectives and talents that our Team Members bring to our organization

About Us:

Born and raised in Dallas, Texas, Chili's made its debut in 1975. It has solidified its position in the casual dining industry by offering patrons an array of mouth-watering options such as Big Mouth burgers, smoked ribs, and sizzling fajitas, all served alongside refreshing hand-shaken margaritas.

About You:

• Dependable team player
• Enjoys working in a fast-moving environment
• Great multitasking skills
• Has demonstrated their leadership capabilities through previous management positions
• Cultivates a workforce that values differences and treats all individuals with respect and dignity