Animal Health Team Lead

Job Description:

The Animal Health Team Lead represents the values of our hospital and Petco to clients and fosters a culture of exceptional client and patient care. You will work closely with your team to create a welcoming and supportive environment that promotes excellent customer service and high-quality care for our furry patients

We owe it to our pets and the community to prioritize their health and well-being and work towards a brighter future for all

Those who wish to make a real difference in their professional lives can look to Petco, a company that prizes diversity, encourages authenticity, and emphasizes the importance of self-care.

By adhering to our fundamental beliefs, we endeavor to improve the lives of pets, people, and the earth by acting with responsibility.

• When it comes to pets, our love extends to all animals, as we believe every life is precious and worthy of our care
• With new technologies and resources at our disposal, we have the potential to revolutionize the pet industry and make a positive impact on the lives of animals everywhere
• Our focus is on transforming lives for the better
• Joint efforts deliver exceptional outputs
• No pretense required, we're invited to belong

The Petco team, consisting of over 29,000 members, has a relentless commitment to the care and well-being of pets, pet parents, and the company's partners.

Essential Job Functions:

In this section, the primary duties and responsibilities that fall within the scope of the Hospital Operations Manager position are set out. These accountabilities must be fulfilled by the Manager:

• Train and develop hospital paraprofessionals to promote quality care, streamline processes, and enhance the overall patient experience.
• Collaborate effectively with all veterinary staff members in the hospital to foster a positive and inclusive team culture.
• As the primary contact, your job description covers multiple everyday aspects of the veterinary clinic's operations. The duties include planning veterinarian and support partner schedules, keeping track of inventory levels and ordering supplies, generating proper invoices, coordinating with patients and their schedules, offering employee training, ensuring radiological safety compliance, and managing customer complaints.
• Partner with the AOM and HR Business Partner to supervise the search, orientation, appraisal and termination of paraprofessional partners, following organizational rules and laws.
• Take up the task of arranging work schedules for Petco's paraprofessional team with sufficient time in advance, specifically two weeks. Keep a close eye on the adherence of hospital partners to Petco's punctuality and attendance policies.
• Build and maintain a comprehensive calendar of doctor schedules with support from the Area or Regional Medical Director.
• Utilize monthly P&L reporting to work alongside the Area Operations Manager and surpass financial goals set by the Finance team by increasing revenue growth.
• If there are any partner or client related issues that require attention, escalate to the Area Operations Manager, Area Medical Director, or HRBP for further assistance.
• Work in tandem with Petco employees to establish open communication channels that promote exchange of information and ideas.
• Set up appointments for clients, educate them on healthcare options, forward test results to physicians and patients, keep track of hospital inventory stocks, maintain real-time patient profiles with practice scheduling software, and manage accounts receivable.
• Striving for excellence in hospital cleanliness is essential to prevent the transfer of viruses and bacteria that can be detrimental to the wellbeing of patients and staff alike
• Upholding the policies and procedures of Petco and Vetco Total Care is essential to ensuring the highest standards of pet care.

This portion of the job description describes any additional tasks or obligations that may be required of an employee beyond their normal job responsibilities. This could include working overtime, attending off-site meetings, or responding to emergency situations:

• Patient-centered care is the key to successful healthcare delivery.
• Our priority is to promptly address any issues that arise in relation to patient clients or hospital partners.
• The team at Petco exhibits a remarkable level of collaboration and commitment towards achieving mutual targets, leading to gains for the entire organization.
• Nurture a culture of learning and growth, where team members are encouraged to develop new skills and take on new challenges
• Provide backup support for the receptionist role, including answering phone lines.
• Perform further responsibilities and distinctive tasks as mandated.

It is the Area Operations Manager who oversees the work of the incumbent.

Developing contingency plans is an important step in effective problem-solving:

The Hospital Operations Manager will hold great responsibility for ensuring that patients and guests receive the best experiences possible during their time at the hospital, and this involves effective planning precautions for paraprofessional staff schedules and payroll costs to optimize daily operations for everyone's satisfaction.

Impact:

This job will have an essential impact on the institution by facilitating the adoption of productive practices while maintaining high-quality care. It will be a critical contributor to establishing a capable, knowledgeable, and motivated medical support team. The end goal is to create the perfect environment where partner retention is ensured, and patients receive the best care, leading to ultimate customer satisfaction.

Supervisory Responsibility:

The position necessitates the management of a team of one or more people, specifically Veterinary Technicians, Vet Assistants, and Concierge partners, with responsibilities that span the gamut from recruiting, interviewing, hiring, training, mentoring, and coaching to assignment delegation and partnering with Human Resources on disciplinary matters up to and including termination.

Minimum Requirements:

• In order to qualify for the position, a minimum of two to three years of prior veterinary experience is necessary. Alternatively, having two or more years of strong leadership experience is acceptable.
• Fluent and articulate communication skills are a key requirement.
• The capacity to make difficult choices, empower staff to carry out the necessary tasks, and deliver on commitments underscores the success of any partnership with hospitals
• In situations that may be emotionally taxing, individuals in this position must remain composed and show genuine empathy in order to perform their duties effectively.
• Knowledge of basic computer operations and the ability to display good phone etiquette are imperative for success in this role.
• Collaboration, adaptability, and creativity are fundamental qualities of a valuable team player who thrives on taking on challenges and evolving circumstances.
• In this digital age, proficiency in the Microsoft Office suite has become a fundamental skill that is required in almost every industry

Desired Requirements:

• It is essential that candidates have worked in a veterinary practice for at least 3-5 years prior to applying for this position
• Previous P&L management
• Candidates are required to have a Bachelor's degree or equivalent work experience
• During my three-year tenure as a manager, I was responsible for supervising customer service operations
• As an individual with expertise in data analysis and reporting, I excel at deriving actionable insights from complex datasets
• I have been recognized for my dedication to quality service and have received several awards for exceptional performance and customer satisfaction
• Veterinary assistants and technicians are passionate about animal healthcare and work tirelessly to improve the quality of life of animals in their care
• Agility- Capability to operate competently and efficiently handle indistinctness or uncertainty while retaining a positive perspective in a rapidly changing and advancing background.
• Strong Appetite for Learning - Exudes flexibility and fortitude when facing obstacles, limits, hardships, and blunders. Creatively and resourcefully adapts to shifting necessities, circumstances, goals, or opportunities. Proactively searches for opportunities to broaden knowledge through new findings, innovations, perspectives, and ideas. Welcomes and integrates constructive and helpful feedback from various sources.
• Individuals who seek results often initiate swift and definable actions in tackling important business matters. They possess a robust sense of ownership and responsibility, work toward challenging but clear goals and expectations, and take charge of driving initiatives. They take full responsibility for making decisions and executing actions to achieve success.

Work Environment:

The Veterinary Hospital is where most of the job functions are carried out. The position requires physical exertion, including activities like bending, kneeling, standing for prolonged periods, and lifting items up to 30 pounds. A sizeable portion of the job entails interaction with animals and their owners.